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Shipping
Your order is made just for you!
It usually takes 2–5 business days to fulfill your order before it’s shipped.
Once fulfilled, you’ll receive a confirmation email with tracking details.
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Delivery times:
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Domestic: 1–8 business days after fulfillment
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International: 1–20 business days after fulfillment
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Shipping rates and delivery times may vary depending on your location and product type. Please note, actual delivery may be affected by factors outside our control (such as customs delays for international orders).
Customs fees may apply for international shipments and are the responsibility of the customer.
Return
Because each product is custom-made to order, returns are accepted only in case of damage, manufacturing error, or if the wrong item is received.
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If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.
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We’ll work with you to offer a replacement or a refund.
Returns for size issues or buyer’s remorse are not accepted, so please check our detailed size guides before ordering.
For any questions or issues with your order, our support team is here to help!
Why NYNA?
Discover more in our FAQ
How long does it take to process an order?
Most orders are processed within 2–5 business days. Occasionally, fulfillment may take a bit longer during peak periods or for special items. Once your order has been created, you’ll receive a shipping confirmation email with tracking details.
Do you ship internationally?
Yes, we offer international shipping to most countries. Delivery times vary according to destination: domestic orders typically arrive within 2–8 business days after fulfillment, while international delivery generally takes 5–20 business days.
What is your return policy?
As our products are custom-made, returns are accepted for manufacturing defects, damages, or if you receive the wrong item. If there is an issue with your order, contact us promptly and we will offer a replacement or refund as appropriate.
What are your sizing options?
We offer a range of sizes for all apparel. Please refer to our detailed size guide available on each product page to ensure the best fit before ordering. If you’re unsure, reach out to us for help choosing your perfect size.